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SHIPPING

Orders typically ship within one business day. Any order placed Friday-Sunday will ship out on Monday.

ARRIVAL

Arrival time with standard shipment is not guaranteed. For guaranteed arrival time, please use upgraded overnight or second day air (if order is placed by 12pm PST).

RETURNS & EXCHANGES

More than anything, we want you to love your purchased goods. Any website orders are eligibly for a full refund or exchange if returned within 14 days of receiving your order.

Items that were purchased need to be returned following the below requirements.

Sale items, accessories and lingerie are FINAL SALE. They are not eligible for refund, exchange or store credit. Shipping fees will not be reimbursed for returned purchases.

All returns must meet the following requirements:

Any questions regarding our policy, please contact:
order@joeyrae.com

How should I send my purchase back?
  1. Neatly repackage your items with the receipt that came with your purchase (so we know who you are).
  2. Send back your return to us (at your expense) to the address below using any track-able method:

JoeyRae
677a Laurel Street
San Carlos, CA 94070

Refund Time

If your return arrives in the 14-day return window and meets the provided guidelines, your payment will be refunded to your original method of payment within 5 business days. We will send a refund confirmation email. Please note some banks require additional days to process returns!